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Consumer Goods Logistics Blog


3PL Metrics: Do Retail Suppliers Measure Success the Wrong Way?

Posted by Stan Schrader

If you are a user of third-party logistics (3PL) services, you know that 3PLs tend to have a metric for just about everything – productivity, accuracy, timeliness, costs….

3PL metrics are used as a barometer of performance and to inform continuous improvement programs. But should these same numbers be used to measure the success of your 3PL/Client relationship?

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Topics: Consumer Goods Logistics, Warehouse Operations, 3PL Outsourcing

Are you happy with your company's logistics performance

Posted by Alex Stark

Are you happy with your logistics performance?

A pretty simple question that calls for a yes or no answer.

Unfortunately, among us logistics types, our operations and engineering brains rely on formulas, not feelings, to provide the answer. 

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Topics: 3PL Outsourcing

Use of Temporary Labor for Warehouse Staffing

Posted by Kane Logistics

If you were contracting for home renovation work, you might deal with a single general contractor to coordinate the project. But you’d like to feel confident that the people actually laying the tile, putting up the drywall, and attaching the plumbing fixtures have the experience and training to do a quality job. 

The same holds true for the use of temporary labor for warehouse staffing. As a user of third-party logistics (3PL) services, you want to understand how your 3PL utilizes temporary labor and how that might impact work quality.

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Topics: Logistics Labor Management, Warehouse Operations, 3PL Outsourcing, KANE Company, Ecommerce Fulfillment

Distribution Network Optimization: Modeling Tools Won’t Give You the Answer

Posted by Alex Stark

Distribution network optimization has become a white-hot topic these days as “the Amazon effect” leads businesses to evaluate how quickly they can get products to customers. 

Warehouse optimization modeling exercises examine the upside of being closer to customers versus the downside of carrying more inventory in more locations.  The biggest mistake companies make in this area is relying too much on the modeling software itself to provide an answer to the question: “How many warehouses should I have and where should they be?”

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Topics: Supply Chain Challenges, Logistics Technology, Warehouse Operations, 3PL Outsourcing, Freight Transportation

Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, 3PL Outsourcing

Are You Happy (logistically speaking)?

Posted by Alex Stark

In logistics, we measure just about everything. If it moves, we measure how fast. If it sits, we measure how long. If it costs money, we measure how much.

But do we ever measure happy

Not often, if at all. And that’s too bad. Happy is an under-rated metric.

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Topics: Supply Chain Challenges, Warehouse Operations, 3PL Outsourcing, KANE Company

Why Amazon Logistics Is Good for the 3PL Industry

Posted by Alex Stark

Talk to 3PLs about Amazon’s incursion into the logistics services space and many are either dismissive or scared. We don’t see it that way. We think Amazon is a very positive, albeit disruptive, force within our industry. The continued growth of an Amazon logistics capability will make every third party logistics more efficient and better aligned with the needs of the end consumer. 
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Topics: 3PL Outsourcing

5 Ways to Get Max Benefit from Your Logistics Service Provider

Posted by Alex Stark

The bar has been raised on logistics performance.  Retail customers want perfect orders (expect a fine if they’re not perfect), and they want them faster and delivered within tighter and tighter time windows.

As a logistics manager, the spotlight is shining brighter on you and, by extension, your logistics service providers (3PLs).  You want and need your 3PLs to be great. But, ironically, achieving that result may have as much to do with how hard and how smart you work, as your 3PL. 

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Topics: Supply Chain Challenges, Warehouse Operations, 3PL Outsourcing, KANE Company

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